uj-jewelry.in/’s refund, return and exchange policy is limited to 10 calender days from the date that you receive the item. You must notify https://uj-jewelry.in/ s Customer Service Department via telephone at +916309248836 and ship the product back to us with all the original packaging contents including but not limited to the original product, the case/box in which the product was sent, original packaging slip.
You will NOT be allowed to exchange any item during any sales event held . You will be able to exchange only after the sales event. You CANNOT get the prices of sales event for your exchange items.
Return Policy for Custom Orders: If you have placed a custom order or have customized or made any changes to the item (however small or big the change may be) you will have the option to 10 calender days from the date that you receive the item return or exchange or cancel the order or change the ordered item or make more/additional changes to the item or take store credit for that item. This policy applies even if your order has not been shipped to you. The item will still be guaranteed, only you cannot cancel the order, change the order, return or exchange it.
Exchange Policy for Custom Orders: IF you have placed a custom order or have customized or made any changes to the item (however small or big the change may be) you will NOT have the option to return or exchange or cancel the order or change the ordered item or make more/additional changes to the item or take store credit for that item. This policy applies even if your order has not been shipped to you.
Defective Products:
If the product received by you is defective, you will need to call us and inform us in 24 hours of you receiving it. We will then ask you to pay and ship the product back to us. On receipt of the product back, if the product is infact found to be defective, we will issue you a credit for the return shipping costs, then get the product fixed and shipped back to you at the earlieast possible. If its not possible to get the product fixed, at our discretion we may get a new product made and sent to you at the earlieast possible. We may also at our own discretion choose to issue you a full refund without charging you with any restocking fees, Market loss costs or shipping costs and cancel your order. If there is no defect in the product received by us, we will not pay for the return shipping costs, we will charge you to reship the product back to you or process your order as a return or exchange based on our return/exchange policies
